1. Delivery of Event Invitations

• Delivery method: Invitations are delivered exclusively in digital format via email or other electronic means (e.g., WhatsApp, SMS) after payment confirmation.

• Delivery timeframe: Within a maximum of 24 hours from payment confirmation, unless otherwise specified in the event description.

• Usage conditions: Each invitation is personal and non-transferable, unless stated otherwise. Access to the event may require an ID check.

2. Delivery of Business Consultancy Services

• Scheduling and delivery: Consultancy services are provided online or in person, based on a mutually agreed appointment following order confirmation.

• Confirmation: After purchase, the client will be contacted within 24 working hours to schedule the date, time, and format of the consultancy session.

• Cancellation / Rescheduling: Sessions can be cancelled 7 days in advance in writing, via email. After that, there is no refund but they will be rescheduled.

3. General Conditions

• Modifications: EBW reserves the right to modify the delivery terms with prior notice to affected clients.

• Failure to deliver: If services cannot be delivered due to reasons attributable to EBW, the client is entitled to a full refund.

• Support: For questions or concerns, clients can contact EBW at contact@ebw.business or via WhatsApp.

4. Right of Withdrawal and Refund Policy

a) Event Invitations

• According to EU Directive 2011/83/EU, digital products with immediate execution are non-refundable once delivered, unless the event is cancelled by the organizer.

• If the event is cancelled by EBW, the client will receive a full refund within 7 business days.

b) Consultancy Services

• The client has the right to withdraw from the service within 14 calendar days from the purchase, provided the service has not yet been delivered.

• If the session is cancelled with at least 24 hours’ notice, the client may choose between a full refund or a rescheduled session.

• If the service has been delivered (partially or fully), the right of withdrawal no longer applies and payments are non-refundable.

5. Special Cases – Force Majeure and Technical Delays

a) Force Majeure

• EBW cannot be held responsible for delays or failures in service delivery due to causes beyond its control (e.g., power outages, pandemics, natural disasters, conflicts, major technical issues).

• In such cases, EBW will inform the client as soon as possible and offer:

  • Rescheduling the event or service;

  • A full refund if delivery becomes impossible.

b) Technical Delays

• If, due to technical issues (e.g., platform errors, email delivery failures), invitations or services are not delivered on time:

  • The client should notify EBW immediately;

  • EBW will resend or reschedule the service free of charge;

  • If delivery remains impossible within a reasonable time (max. 5 working days), a full refund may be requested.